FAQs

We now offer LOYALTY POINTS to our shoppers. People who benefit from this are basically customers who will return for more purchases as points accumulate as you shop. This is how we calculate LOYALTY.

  • For all items except Sewing Machine Brands and Accessories, 1 AED of shopping gives you 1 point. 100 points will give you AED 2.5 that you can redeem as soon as your next purchase
  • For Sewing Machines Brands and Accessories, 1 AED of shopping gives you 0.25 points. 100 points will give you AED 2.5 that you can redeem as soon as your next purchase
  • Loyalty points do not get collected when items are discounted
  • You can redeem loyalty whenever you please, against any purchase
  • Loyalty points are non-transferrable, and they are linked to your registered e-mail address. SO please make sure you have registered with Classic Quilts as a customer and are not shopping as a guest.
  • You can select how many points you want to redeem at a time. Suppose you have 1000 points and only want to redeem 500, you can enter that in your CHECKOUT page and then the relevant discount applies. Your leftover points will be saved and your new purchase points will be added
  • Points do not accumulate on purchases where you redeem points.
  • Points accumulate on discount codes like FIRST10 or any other released during the year
  • When paying through loyalty points fully – 5% VAT will be charged on subtotal.

Essentially, we reward our loyal clients. We hope to have a great relationship with you, dear shopper!

We strive for next day delivery, and economical delivery rates. But depending on your shopping cart, and your location of purchase there are some things to note

  • UAE gets 25-30AED (the higher rate is for Cash on Delivery) for purchases under AED 500, as long as you are shopping from non-remote areas. If you are unsure, we recommend you check with us one time before you proceed to shop. You stop paying for shipping if you spend more than AED 500 on the website. Cash on Delivery is not available for orders over AED 500, please note
  • We have a fixed rate of AED 100 for the following GCC countries: Oman, Kuwait, Bahrain.
  • For other countries, we calculate shipping AFTER you shop. We will work with DHL/Aramex, so the rate will depend on the size of your shopping
  • Please also note, electronic products like sewing machines might not qualify for shipping in some countries. Again, check with the store before you swipe your card.
  • We have started partnering with other brands, and we do not carry running stock for some products on site. Delivery time will vary depending on stock levels for these ONLINE ONLY products (products that you can shop online but not available in our physical store)
  • While we strive for next day delivery for orders placed and fulfilled before 2PM on working days, we sometimes experience technical delays with our couriers. We therefore request clients to sometimes allow for a 2-3 day wait time.

Buy now pay later without a CREDIT CARD. Classic Quilts now has a tie up with PostPay, which allows us to give you the benefit of paying in installments! How COOL is that!

Please note T&Cs

  • Payments get broken down into 3 monthly increments- the value of your full shopping gets divided by 3 on checkout
  • You will be prompted in your first time with PostPay to start an account with them. They will ask for a valid UAE or Saudi resident card, so this option is only available to these 2 countries at the moment
  • Limit for the invoice value for PostPay to be valid is AED 8000.
  • In case you want refunds on orders you place with PostPay
    • Partial refunds will be 100% credited back as long as the refund value is lesser than your 2nd and 3rd installment
    • If you want a FULL refund or the value of the refund exceeds the installment value, Classic Quilts will retain 4% of the refund value (transaction charge), and the customer will be credited 96% back. Please make sure you are 100% aware of this before you use PostPay. We recommend in these cases for clients to not lose money to opt for a credit note of the refund value and you can redeem it later on.

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